It is acceptable troubleshooting to skip a diagnostic startup and go directly to a selective startup. This enables Microsoft services. If an Autodesk product fails to work correctly in a diagnostic startup, then something is either wrong with its installation, with the Windows operating system, or with a hardware component in the computer.Īfter testing a diagnostic startup, reboot the computer again in a selective startup. For example, with AutoCAD, use the command BORROWLICENSE (and then RETURNLICENSE when finished troubleshooting).
Note: If using an Autodesk subscription with multi-user access (i.e., network license), borrow a license before performing a diagnostic startup. Do not keep a system permanently in this state. Most normal functions within a diagnostic startup, such as network or internet access and antivirus software, will be disabled. This provides a minimal environment to run software. A diagnostic startup will disable all background processes. Solution: Restart Windows first in diagnostic mode.
